Accessibility Statement

This statement applies to content published on

This website is run by the Home Office. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

All video material within our training courses have subtitles in both English and Welsh. Text transcripts are also available which should be readable by most screen readers.

Our pre-recorded videos do not have descriptive text transcripts or audio description tracks describing the visual content of the video. Users with visual impairments may not be aware of what is visually happening in videos.

Our training courses range from 30 to 60 minutes to complete, therefore retention of information can be challenging for those using a screen reader.

The technologies that this content relies upon are HTML 5, JavaScript and CSS3. We have fall-backs in place where possible to support older browsers and technology, but the best user experience can be found by using a modern HTML5 compatible browser or equivalent assistive technology.

Our PDF documents contain some UI components and graphical objects that have insufficient contrast with the surrounding background. Users with visual impairments may struggle to see the full detail of the document due to lack of contrast.

At the end of each course, users will have the option to download a PDF certificate. Our PDF documents are not tagged and as a result they are not accessible to screen reader users and the majority of other assistive technologies. Users with motor impairments may also struggle with navigating content due to the lack of structure.

The Prevent Referrals course includes a PDF template referral form that users can download and use within their organisation. The use of this form is optional and does not impact on the ability to complete the course.

The course(s) contain links to external sites/documentation that are not owned by the HO. We therefore cannot verify the accessibility of these links for screen readers.

Please note we are currently updating the Channel course. Until the updates are released, this course does not include information about PMAP and may be less accessible to screen readers.

Feedback and contact information

Tell us if you need information in a different format

In your message, include:

  • the web address (URL) of the content
  • your email address and name
  • the format you need - for example, plain text, braille, BSL, large print or audio CD

We will consider your request and aim to respond within five working days.

You can also view the Home Office’s accessible document policy to report any problems or request documents in an alternative format.

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Home Office is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We recognise that there are still outstanding areas within the course(s) that are not yet fully accessible. Resolving this remains a high priority and as such we have implemented this work into our roadmap for 2022.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before the 23rd September 2020. This content is also exempt from the regulations.

How we tested this website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible GOV.UK is. The test was carried out by Zoonou.

We used the WCAG-EM approach to define a representative sample to test.

Preparation of this accessibility statement

This statement was prepared on 23rd August 2022. It was last reviewed on 23rd August 2022.